 |
FAQ
| |
Reservations
| Q. |
How do I make my room reservation ? |
| A. |
To make reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that you
furnished all the required information as specified on
the Reservation Form. |
| Q. |
When I submit my reservation form, where does
my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long
will it take the Hotel to respond to my reservation request? |
| A. |
Within 24 hours and not later than 36 hours. If you do
not receive your respond with 36 hours, please e-mail
back to us at maxcarry@tm.net.my |
| Q. |
I
don't have 24 hours to wait for confirmation. What can
I do? |
| A. |
You may e-mail to us at maxcarry@tm.net.my or the
e-mail available on the website. |
| Q. |
What happen
if after 36 hours we do not receive any respond from you? |
| A. |
As you are aware this booking is via online and there
are many possible factor that your reservation does not
reached us may be due to server’s error or due to some
other technical problem. Please e-mail back to us at maxcarry@tm.net.my to enquire
about your reservation. |
| Q. |
How do I know my reservation is confirmed? |
| A. |
When you received our acknowledgement via the e-mail
or fax within 24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit card or a
prepaid Cash Deposit into the hotel's Bank Account. |
| Q. |
After filling up and submission of my Reservation
Form how do I know if my reservation is confirmed? |
| A. |
Within 24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on the status of
your reservation. |
| Q. |
How do you respond back to us on our confirmation
? |
| A. |
We shall be responding back to you via e-mail. We do
not call or we do not fax to you unless requested to do
so. Please ensure that you furnish to us an accurate e-mail
address/es. |
| Q. |
We
seem to unable to locate your telephone number on this
website ? |
| A. |
This website and the rates displayed on this website
are specially formulated for Internet Booking Only. Guest
that calls in at the hotel shall not be entitled to our
Internet Promotional Rates. This is the reason why we
do not furnish Telephone contact. |
| Q. |
What happens if I encounter problem with my reservation
upon checking-in? |
| A. |
It is advisable for you to quote your confirmation number
if you were given one but if you were not, it would be
advisable for you to print out the confirmation letter
and bring along. |
| Q. |
What do I need upon checking-in ? |
| A. |
If you are given a confirmation number please quote it
during checking- in and if you do not it would be advisable
for you to print out the confirmation letter and bring
along. |
| Q. |
How far ahead should I make the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
| A. |
Yes it would as most of the time we are always fully
booked. In order not to get disappointed please make your
booking as early as possible. |
| Q. |
During the reservation I gave my credit card
details but upon checking in I decide to pay cash. Is
this possible ? |
| A. |
Yes this is possible. We do not collect payment online.
We do not deduct from your credit until you arrive at
| | |